Helping Hotel Sales Teams In The Middle East Stand Out From Their Competitor Set, Convert More Business and Provide Sales Training To New Team Members Instantly

There are two categories of challenges hotel sales teams are facing in the Middle East right now – sales challenges and training challenges…

And we can help address BOTH challenges head-on.

When it comes to sales challenges, there are a multitude of factors to consider, from ensuring you stand out from your competitor set to optimising your best rates.

But doing so is easier said than done, right?

As a UK company, our experience blends the best of British hospitality and values with international culture.

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We understand the importance of developing a personal connection with customers and how that can give you a headstart when it comes to converting business.

Thanks to our experience of working in the Middle East with Jumeirah and Etihad, as well as our international experience with Marriot and IHG, we understand the issues that a hotel with global appeal faces.

Staff turnover is an issue that can be hard to get to grips with, especially when your team is made up of a wide range of expats and international salespeople.

The lost knowledge and skills of staff in tandem with the challenge of training (and keeping) your team at the required level is a constant battle – but there is a solution..

At MG Sales Performance, we’ve successfully implemented Sales Gym, our online training platform, with multiple clients. We know that it’s much more than just a process, it’s about developing a culture where people want to learn and improve their sales capability.

The goal is to ensure that new team members have the same great training. Whether that’s been through the use of an academy for continued professional development, for new team members to get them up to the required level at pace, or to level up sales capability, we can help you do that instantaneously.

Sales Gym offers flexibility, speed, and adaptability as a solution, meaning that lost knowledge and skills (and a constant training cycle) is a thing of the past.

Standing out from the crowd and offering value that goes beyond just price, product or service is the goal, right? And that’s exactly what we’re geared up to help you do.

We’re based in the UK but we’re also able to put feet on the ground at your locations – we offer blended options between online sales training and in-person sales training as well.

From Meeting & Events Sales Training to Reservations Training and Proactive Sales, we can help you transform your sales team’s approach to ensure you’re making the most of your opportunities.

Here’s What Our Clients in The Middle East had to say about us….

Meeting & Events Sales Training (MEST) for Reactive Sales

“I have personally worked with MG for over 15 years and during this time their approach has remained relevant in a forever changing hotel field.

The MEST programme which we have utilised has been received well by the team with a modular training route which is tailored to the team and their challenges.  Regular feedback with the team results in this being a personalised approach.  The drip feeding method of the training engages the team members and assists with motivation and development.

Through the Covid-19 pandemic, MG has provided great videos and content which was pushed to all the sales team and this resulted in the team making changes to their approach.  The changes included recorded site visits and more structured video calls.

Mark Gallen and his team have always been engaged within the industry and keep their training up to date.”

Linda Lewis, Vice President Global Sales Middle East, Africa and Asia Pacific, Jumeirah Group

Building a Sales Culture

“I’ve been using the incredible services of MG Sales Performance for more than ten years.  In 2017 with Harvey Nichols Kuwait they provided a sales training programme for personal shoppers.  Their sales programmes were subsequently used in 94 brands including H&M, Starbucks, The Body Shop, and Debenhams across 19 countries including Russia, Europe and the Middle East. 

in 2020 I’ve used their services to launch ‘Sell’ one of our eight Knowledge Areas to more than 24,000 employees in 74 countries for Etihad Aviation Group.  MG were involved in the design and delivery of all training content and the Train the Trainer interventions for my teams.

My experience of working with MG has always been exceptional, Mark and his team truly practice what they preach.  Their knowledge around sales and the culture of sales is exceptional.

A major part of all my learning interventions in recent years has been the delivery of ‘Micro Learning’ videos.  The video content created by MG Sales Performance has now been viewed more than 10,000 times by multiple nationalities in every corner of our network.  Mark and his team are easy to work with, flexible and exceptional value for money.  When I’ve looked at other vendors in this space there is no comparison, from a cost, flexibility or knowledge perspective.”

Andrew Stotter-Brooks, Vice President Learning and Development, Etihad Aviation Group

How Can We Help? 

If you think we might be the right fit to work together to help you stand out from your competitor set, convert more, and provide quality sales training instantly, we should have a conversation.

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