Training and Coaching

If you’re looking for award winning Sales Team Training and Coaching, you’ve come to the right place….

And just like the Bananarama song

“It’s not what you do, it’s the way that you do it…” 

We do it very differently!

We promise you there will be:

  • No off-the shelf solutions
  • No egos
  • No outdated methods or content
  • No death by powerpoint
  • No waffle

Why? Because we understand that developing your sales team is intrinsic to your success but we also recognize that it can be an expensive process. For this reason, you need training solutions that effectively deliver outstanding results so that you can reap the returns quickly. People must be motivated and return to work reinvigorated using noticeably different and improved techniques.

You want to work with a credible training company that comes with masses of experience in the hospitality, hotel, business travel and events industries (but who also has the foresight to keep abreast of developments across other sectors). The world moves at a super fast pace and you want a company that stays ahead of the rest and continually innovates.

What about your people? They’ve probably been on lots of training courses before and they’re not so easily impressed. They’ve possibly got low attention spans (especially if they’re operators) and they all learn in different ways. They are busy people and they want to learn stuff that can make an immediate and positive difference to their work.

How do we know all this? Because we listen. And because we never stop seeking to learn, improve and invent.

That’s why our tailored training approach is widely used by many hospitality, hotel, business travel and event companies. We spend a lot of time researching your company, your people and your sales strategy so that we can deliver powerful interventions that raise the performance of every team member.  

We work with sales and operational teams from your most senior leaders to your more junior colleagues.  Typically we work in the following key areas:




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What people say

  • Generator Hostels

    "Every training course has always been met with great reviews and the team responds well to MG’s interactive style and approach. We’re getting positive and productive results and I look forward to using their expertise and experience for a long time to come.”

    Paul Mulcahy, Director of Sales

  • Carlson Rezidor Hotel Group

    "Thank you Mark for a high content and relevant training course - I know the team are already putting their new skills in place - with positive results already. We will contact you again and certainly recommend you as a highly engaging trainer and an industry expert."

    Kate Muscroft, Head of Business Travel - Global Sales

  • PPHE Group

    "The breath and reach of their offering and their flexibility to amend and tailor content so that it is relevant to my organization is first class. The personal focus given to each attendee has resulted in positive changes in how we interact with our clients delivering real commercial benefits to our organisation."

    Katja Smythe, Regional Director of Sales

Sales Leadership

- Directors
- Business Owners
- C Suite

Proactive Sales

- Field sales people
- Regional and national sales
- Business development managers
- On-property sales managers
- Account developers

Reactive Sales

- Meetings and events teams
- Reservations teams
- Leisure and group sales reservationists
- Call centres


- Reception
- Concierge
- Restaurant and bar staff
- Housekeeping

If this sounds appealing then get in touch...

Call us on 07850 708077 or email


We also offer a guarantee...

If you are not satisfied with the results during or after the programme, then we will continue to provide our services to you at NO cost until such time you are satisfied. This is a genuine offer as we value our reputation and relationships within the hospitality and business travel industry