What They Say
Why do so many of our clients come back to us time after time? Because we get results - and measurable ones at that! Watch and read the great things our clients say about us.
"We chose MG Sales Performance because you know our industry and our business and we hold Helen in high regard. Helen has a very engaging style always focused on delivering results.
Since the training we have seen positive behavioural change, more questioning and negotiation which has led to success. For example, we have been recognised by Buying Business Travel magazine as 3rd in their growth fast track list - not entirely down to the training but undoubtedly partly responsible."
"I think the accessibility and structure of the course have been tailored fantastically to our venue, team and style of business. It's been insightful, useful and a real learning curve in how to succeed better in sales."
"Here at SilverDoor, we're extremely pleased with the work Mark Gallen did with our young management team. He immediately gained their confidence, tailoring his training technique to match those attending the leadership management course.
Our staff who attended found it incredibly valuable and have since gained more responsibility. Their management style is noticeably stronger and they're more confident in their teams as a result of completing the course. We have also seen a tangible, positive difference between SilverDoor's Times Top 100 feedback when comparing it to our last results. For that reason, we would whole heartedly recommend Mark's training courses to others, both in and out of the industry."
De Vere Venues
“The delivery was inspirational and yet very natural connecting with the different levels of participant in our business.
The impact of the training on the participants and our business has been significant – improved approach, more hunger, better planned.
I would definitely recommend and use them again.”
"They aligned and tailored the sales training to our strategy, making it an element of a broader exercise of changing the mindset of the sales organisation, rather than simple off-the-shelf training modules. The training was delivered in a very engaging manner, using a combination of theory, role plays, and fun examples of the desired behaviours from other industries. As a result I can see positive changes in my team’s approach and we’re achieving some excellent results in negotiations with corporate clients, as high as 14% year-on-year rate increases in two instances."
"We chose Mark Gallen because we felt we had a connection with him, and that he fundamentally understood our business philosophy, and also what improvements we needed to make. Mark reads people really well and can quickly identify problem areas and then propose solutions.
One of the lasting impacts of MG is that we always try to ask our suppliers more questions to ensure that we’re clear on all the facts before making decisions. Before that we blundered in sometimes which was less effective."
"The training was utterly superb. Helen is a superbly engaging trainer, one of the best I have encountered and I have been on many training courses.
The really pleasing thing about the course is that the whole team are using the techniques. We are on 63 appointments and for a Friday that is special. Not only that but the information we are getting is far better as we are asking lots of expansion question.
Helen affected everyone’s beliefs at a deep level. I can't speak any higher of Helen, fantastic job."
Park Plaza Hotels
"MG Sales Performance is a tried and trusted solution. I like the pre and post work that goes into every training course. There is a genuine attitude of care. MG really get under the skin of the company and it's people. They have an understanding of how important it is to have structure. The team is now putting into practice what they learnt and are achieving great results through objective setting and probing."
"The breath and reach of their offering and their flexibility to amend and tailor content so that it is relevant to my organization is first class. The personal focus given to each attendee has resulted in positive changes in how we interact with our clients delivering real commercial benefits to our organisation."
Apex Hotels Group
"Mark and Helen are always visible in the UK market place, offering insights and learning on various industry topics. They were instrumental in helping me work towards the Apex sales team development goals. The follow up support has been invaluable to keep our training investment relevant. All Apex sales team members, new or experienced, are now approaching sales and relationships in a different way, to convert more revenue and be more personally successful."
"A number of industry peers spoke very highly about their experience of MG, and said that the training sessions were like nothing they had experienced before. Having worked with a couple of other providers over the years, we were interested to see what insight MG could offer.
We weren’t disappointed! Their approach was tailored to our needs, it was fresh, insightful and invaluable to our business."
"Every training course has always been met with great reviews and the team responds well to MG’s interactive style and approach. We’re getting positive and productive results and I look forward to using their expertise and experience for a long time to come.”
Radisson Blu East Midlands Airport
"We were extremely pleased with the training MG delivered to both our proactive and reactive sales teams. They took a great deal of care to understand our business, the challenges and opportunities, and the individuals within the business. They then delivered a tailor made training package which has delivered much improved performance, competency and motivation.”
“Engaging, bite-size bits of learning that everyone can enthuse about”
“Great session, Helen was very engaging and interactive. Everything was explained clearly and the examples were all really easy to relate back.”
“I found the content extremely engaging, the delivery was inventive and highlighted new ways of achieving results. Following Mark's recommended approach, I achieved great success and I’m now constantly using his methods to my advantage. I left the training feeling highly motivated and engaged to progress further.”
Clarendon Serviced Apartments
“Through their regular newsletters, breakfast briefings, e-shots and incisive and challenging 1-2-1 training style, MG bring what is arguably a, unique to our sector, science to sales leadership. They understand the dynamics of the hospitality industry and have developed a well-honed skill of challenging those with sales leadership responsibility to stand back from their business and their immediate sales challenges to take time to think through and get right their sales proposition, consider the psychology needed to turn price discount requests to their advantage, and successfully lead and inspire their sales team to deliver the plan.”
"Mark demonstrates regularly his mission to push the boundaries of sales training to the next level
Mark steered us through difficult subjects related to new technology and customer versus third party. He did it with humour and professionalism and we definitely achieved our objectives.”
Lime Venue Portfolio Compass Group UK & Ireland
"Having enjoyed a session that Helen conducted at an industry event I was highly impressed and extremely motivated by her high energetic and inspirational delivery. I invited Helen to speak at the LVP Sales kick off day. She was captivating, motivating and inspirational. She really listened to the brief and ensured she clearly understood our aims and objectives. I would recommend Helen’s services to anyone in the hospitality and events industry particularly those looking to boost their sales potential."
Brief to Event Solutions
"I attended an HBAA training course on 'Winning Tenders'. Helen's advice has been key in us winning tenders since the course in fact we’ve just picked up a contract for £250,000 as a result of using the approaches Helen suggested"
Como Hotels and Resorts
"We have recently carried out extensive training for our Global Sales Team, both on Property and in our Global Sales Offices. Both myself and the senior members of the Team worked with the MG Mentors, which ensured that everyone was involved in the process. We now have a platform from which we can develop a Coaching Culture, unique to COMO Hotels & Resorts. The flexibility, progressive approach, continuous support and first class facilitating during the training sessions from the MG Team is something I would truly recommend to others."
De Vere Venues
"What we did yesterday and the small changes I have made today have literally amazed me! I have managed to secure 3 appointments. I had a great conversation with a guy who is moving on but got a new contact, just by the way I have changed my approach on the phone."
“I didn’t want an "off-the-shelf" training course, so I worked closely with MG to design and implement something unique and original which ultimately generated results and will leave a long lasting framework and standards for the company. Mark really gets under the skin of whatever company he is working with and has a thorough understanding of our business, the culture and the people. He is also very personable and easy to work with and has a great knowledge of the industry.”
“Following our leadership programme we hear our managers approaching conversations differently, there is improved communication across all departments and there is a really positive buzz in the air.”
"The content was engagingly delivered and thought provoking and completely challenges the traditional 'sales process' that has taken me out of my comfort zone. My first two attempts of the 'new way' have proved successful."
Red Carnation Hotels
“I think you have done amazingly well producing our training videos for the customer service team! Wow! Thank you SO much!"
Whitbread Hotels and Restaurants
"MG Sales Performance has helped develop and execute a comprehensive, large-scale and compelling sales training programme. No compromise has been made in terms of content development, delivery, review and follow-up. Our financial results are a credit to the excellence with which this project was executed: we have seen spend per head rise in our restaurant brands and the teams have signed-up over 1,000 new Business Account customers each year, delivering over £10 million in new revenue. "
Red Letter Days
"It’s always a pleasure to deal with Mark. He’s a great trainer, businessman and a good guy, an excellent combination! In practice Mark proved to be totally committed to delivering the best possible training needs for my buying team. Impressively, Mark couldn’t have listened and engaged more to thoroughly understand our unique business model and my specific needs to ensure a successful training program. Most importantly, I’m witnessing and thoroughly enjoying improved results from my commercially slicker team, much of which I can thank Mark and his team for."
The Queen Elizabeth II Conference Centre
"Mark's passion for the industry that we work in, and knowledge of the sales process is invaluable. We were delighted to work with him on a programme to enhance our sales team skills and process, which has been a great success. I would not hesitate to recommend his services."
Carlson Rezidor Hotel Group
"Thank you Mark for a high content and relevant training course - I know the team are already putting their new skills in place - with positive results already. We will contact you again and certainly recommend you as a highly engaging trainer and an industry expert."